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| Real-Time
Interaction |
Real-time Chats
Interact live with your visitor using multi-media text
chat.
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| Real-time Monitoring
Monitor your Web site activity in real time. See all
the visitors on your site, which Web site they are coming from, which
page they are visiting, the time they spend on your site, the browser
they are using.... All in real time.
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Email Signature
Turn your email or electronic brochure into an
interactive customer service tool by adding ChatLive’s Click-to-Chat
functionality to your email signature.
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CoBrowse › [more details]
Fully integrated cobrowsing solution for co-navigation,
form-filling and page markup. No visitor downloads required.
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PageViewer › [more details]
View the content of your visitor's Shopping Cart in
real time. This is a great tool to up sell and cross sell your
customers.
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| Spell Checker
Eliminate spelling mistakes with our powerful spell
checker, which outlines mistakes automatically as you type.
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Chat Transcript Forwarding
Your visitors can choose to receive their entire chat
transcripts sent automatically by email.
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Typing Indicator › [more details]
Notifies both the site-visitor and the
online-representative when the other is typing a message.
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| Sales and
Marketing |
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Push Page/HTML
Send your visitors directly to the pages they’re
looking for. Send your messages in plain text or HTML format with
colours and special fonts.
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| Repeat Visitor Identification and Visitor History
Experts say that repeat customers are your key to
profitability; now you can identify them in a flash. The Repeat
Customer Identification Icon notifies you that your visitor has a chat
history; simply click on the History button to view their history in
real-time.
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Pro Active Invitation › [more details]
You can proactively greet customers and offer them your
assistance. You can send this invitation manually by selecting your
visitors in the Operator Interface.
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| Customer Survey (Pre-chat, Exit and Offline)
With the ‘Pre Chat Survey’ and ‘Exit Survey’, gather
customer information before starting the chat and get feedback from
your visitors on the service they received.
While Customer Service Representatives are offline, the "Offline
Survey" can be activated to address customer needs.
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Operator Survey
With the ‘Operator Survey’, qualify leads and take
notes about your chats.
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ChatKeyword
› [more details]
Visitors clicking from a search engine result are
highlighted in the ChatLive software. You can see the keywords they
used in their search while they are on your site.
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Active Chat Window › [more details]
Visitors clicking from a search engine result are
highlighted in the ChatLive software. You can see the keywords they
used in their search while they are on your site.
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| Reporting |
| Chat Transcripts
View the transcripts of your chats including the survey
responses and the visitor navigation path. Search by operators,
keywords or date range.
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DashBoard
Graphical display of the last 30 days of visitor
traffic and chat activity on your Web site.
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| Call Center |
| Canned Answers
Save time using pre-written Canned Answers and
pre-specified HTML pages. A simple click of the mouse adds the content
to the chat.
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Chat Traffic Organizer
Operators can navigate between chats, answering
incoming chats faster and more efficiently.
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| Agent Chat Transfer
Transfer calls from one agent to the other, for example
transfer a customer from a sales assistant to a support agent or
escalate a call from an operator to a manager.
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On-Hold Messages
Improve your visitor's experience. Define the timing
and the content of on-hold messages.
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Agent Directory › [more details]
Direct the chats to a specific operator by customizing
the "Click to Chat Button" or monitor tag.
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| Administration,
Customization, Security |
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Button/Chat Window Customization › [more details]
Customize your chat button and chat window to match the
look and feel of your site.
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| SSL security
All chat conversations are SSL (128 bit) encrypted. You
can now safely send and receive sensitive information like credit card
or account data.
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Custom Messages › [more details]
Customize your system and on-hold messages with HTML
formatting tags and macros.
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| Support |
| 24/7 Live
Support |
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| System Pricing |
GBP |
| Single User
(Annual License) |
400.00 |
| Additional User
(Annual License) |
150.00 |
| Site License,
Unlimited Users (Annual License) |
1500.00 |
| Lifetime Site
License, Unlimited Users |
2500.00 |
